Frequently Asked Questions
1. What is your MOQ and pricing structure?
Our minimum order quantity (MOQ) is 50 pairs per color, per size, per design. FOB pricing depends on your specific design requirements, chosen materials, size, and total quantity.
2. How does the OEM service process work?
The process includes: 1. Free mockup and modifications. 2. Sample creation within 2-3 days (photo confirmation available). 3. Mass production after all details are confirmed. 4. Final inspection and shipment.
3. What are the expected delivery times?
Sample production usually takes 1-3 days. Mass production is typically completed within 15-20 days after the samples are confirmed, depending on the product style and quantity.
4. What are your payment terms?
For small orders, we require a 100% deposit. For orders exceeding 5,000 USD, we require a 30% deposit with the balance due before shipment.
5. Will I be responsible for taxes or import duties?
Yes, you are responsible for any custom charges or taxes imposed by your country. These fees are paid to your local carrier or customs office, not to us.
6. Can I amend my delivery address after ordering?
Please contact us immediately if you need to modify your address. We can only make changes before the order leaves our warehouse. Once shipped, the delivery details cannot be amended.