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Frequently Asked Questions
1. What is your MOQ and pricing policy?
Our MOQ is 50 pairs per color, per size, per design. The FOB price is determined based on your specific design, material selection, size requirements, and total quantity.
2. What are your OEM service procedures?
We provide free mock-ups and modifications. Samples are typically made within 2-3 days (free sample for photo checking). After detail confirmation, mass production begins, followed by inspection and shipment.
3. What is the standard shipping and delivery time?
Mass production usually takes 15-20 days, depending on the product style and order volume. Tracking numbers are provided immediately upon shipment.
4. What are the available payment terms?
For small orders, we require a 100% deposit. For orders exceeding 5000 USD, terms are a 30% deposit with the remaining balance due before shipment.
5. Do I have to pay international taxes or duties?
Customers are responsible for any custom charges or taxes imposed by their local country. These fees are paid to local carriers or authorities, not to us.
6. What are your core advantages?
We offer fast delivery, strong Product R&D capabilities for new developments, excellent pre-sale and after-sale service, and maintain international standards including ISO9001 and BSCI.
Traura Sports
